Fast-food Chains Are Using Chatbots To Take Drive-Thru Orders

And they've certainly got a long way to go.

Widely known fast-food companies such as Wendy's and McDonald's have used AI (Artificial Intelligence) chatbots to answer drive-thru orders. Wendy's is partnering with Google Cloud to create Wendy's FreshAI and take orders even faster in their drive-thru, with minimal staff. Although this [feature] has not been integrated through all their chains, Wendy's has installed them in certain locations. McDonald's has also begun testing AI to take orders. McDonald's, leaning toward an innovative approach, is trying out using AI in their drive-thrus, and much is yet to be said about this. Although it hasn't gone quite well, it's certainly attracted much attention from the media. Instead of earning praise, it has become something of a joke online. The faulty ordering system led customers to take to social media to share their views. "This McDonald's robot [is] wild.", stated one TikTok user. Not met with much positive feedback from users, McDonald's needs to step up their game and make their AI more accurate. It has mostly been criticized at times when it messes up. Both Wendy's and McDonald's usage of AI (Artificial Intelligence) is a significant milestone in the path to Artificial Intelligence being used in everyday tasks. Wendy's attempt at merging AI with food has certainly been a lot neater than McDonald's. Nonetheless, AI (Artificial Intelligence) will make orders a lot faster. However messy their reputation might be now, it may shape the future of the food industry. With further development, fast-food restaurants may even be able to operate with little to no staff members, completely automated! This stage is yet to be achieved, with Artificial Intelligence still being worked on. Plus, some may be surprised to know that no real AI (Artificial Intelligence) has been created yet. This is because the term Artificial Intelligence refers to one capable of thinking completely on its own, and writing its code. Wendy's FreshAI is already taking orders in a location in Ohio. So far, everything's been going well.

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